SHIPPING AND DELIVERY

We deliver Australia-wide and to New Zealand, and keep you updated every step of the way.

FREE SHIPPING

We offer free tracked shipping on all orders delivered within Australia and New Zealand. No minimum order value required.

PRICES AND GST

For Australian orders, all prices are shown in Australian dollars (AUD) and include GST. For New Zealand orders, prices are shown in New Zealand dollars (NZD) where available. The total you see at checkout is the total you pay, with no extra charges at your door.

PROCESSING TIME

Orders are typically processed within 1–3 business days after being placed. You'll receive a confirmation email once your order has been prepared and handed over to the carrier.

DELIVERY TIME

Once your order has shipped, delivery typically takes 7–14 business days to Australia and New Zealand, depending on your location. Deliveries to regional and remote areas, including parts of WA, NT, Tasmania and rural New Zealand, can take a few days longer.

During busy periods such as Black Friday, Christmas and sale events, delivery may take slightly longer. We appreciate your patience.

TRACKING

As soon as your order is on its way, you'll receive a tracking number by email so you can follow your parcel all the way to your door.

If you haven't received tracking information within 5 business days of your order, please check your spam folder or contact us at [[TODO: support email]] and we'll look into it.

DELIVERY DELAYS

Occasionally, delays can happen for reasons outside our control, such as weather events or carrier disruptions. If your order is taking longer than expected, contact us at [[TODO: support email]] and we'll check the status of your shipment.

INCORRECT ADDRESS

Please double-check your shipping address at checkout. If a parcel is returned to us because the address provided was incorrect, we can reship it at an additional cost or refund the order.

PO BOXES AND PARCEL LOCKERS

We can deliver to PO Boxes and parcel lockers in most cases. If your order can't be delivered there, the carrier will hold it for collection.

CONTACT

Questions about your delivery? Email us at [[TODO: support email]] and we'll respond within one business day.