Return Policy

We want you to feel confident in every purchase. If something isn't right, we're here to make it easy.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty or damaged, or you received the wrong product, please contact us at [[TODO: support email]] as soon as possible with your order number and clear photos of the issue.

- Major failure: you can choose a refund or a replacement.
- Minor failure: we will repair or replace the item, or refund you if we can't do that within a reasonable time.

We cover the cost of returning faulty, damaged or incorrect items.

30-DAY CHANGE OF MIND RETURNS

On top of your rights under the Australian Consumer Law, you can return an item for a change of mind within 30 days of receiving your order. Simply email us at [[TODO: support email]] within 30 days and we'll guide you through the return.

To be eligible for a change of mind return, items must be:
- Unused and in original condition
- Returned with original packaging intact
- Free of signs of wear, damage or alteration

For hygiene reasons, pierced jewellery (earrings), items marked as "final sale" and personalised or engraved products can't be returned for a change of mind. This does not affect your rights if the item is faulty.

HOW TO START A RETURN

Contact us at [[TODO: support email]] with your order number and, if relevant, a photo of the item. We'll reply with return instructions and the return address.

Please contact us before sending anything back, so we can process your return quickly.

RETURN SHIPPING COSTS

For change of mind returns, you pay the return shipping cost. We recommend a tracked service, as we can't be responsible for parcels lost in transit back to us.

REFUNDS

Once we receive and inspect your return, we'll process your refund within 14 days to your original payment method. Depending on your bank, it may take another 3–10 business days to appear on your statement. You'll receive an email as soon as your refund is processed.

PRODUCT IMAGES

We make every effort to show our products as accurately as possible. Colours and details may vary slightly depending on your screen and lighting.

CONTACT

Questions about returns or refunds? Email us at [[TODO: support email]] and we'll respond within one business day.